Ordering FAQs Q: Can I order by telephone? A: No. If you have a technical problem placing your order online, you may contact Customer Service at sales@lightofdoom.com. Please send the items and SKU numbers to place your order. Q: Is your site secure? A: Yes, all private credit card information is encrypted across a secure line. Q: What types of payment do you accept? A: We accept VISA or Paypal orders. Sorry, we do not accept COD or cash. Q: Can I change my order after I have totaled my sale? A: Yes, you can hit the "Continue Shopping" link and add or delete items before you finalize your sale. Just make sure you only click the "Checkout" button once! This will avoid any duplicate charges. Q: Do I have to pay taxes on my purchase? A: Possibly, sales tax is added to all California orders. The current rate is 7.75%. Q: When will I receive my order? A: REGULAR ORDERS are processed Monday through Friday. Before your order ships, please allow 5-7 business days for order processing. Orders are not processed or shipped on weekends or holidays. SPECIAL ORDERS take 4-6 weeks to fulfill prior to shipping. Also, we ship UPS Ground only. Depending on your location, shipping can take up to 5-7 days to receive after the order is processed. Q: How do I know if my order went through? A: There is an easy way to verify that your order went through. If you received an order number via email, you are all set! Your order is being processed! Make sure to only click the "Checkout" button once to avoid duplicate orders or charges. Q: Can I change my order after I've clicked "Submit?" A: To make changes to your order after you've already clicked "Checkout," contact Customer Service immediately at sales@lightofdoom.com. As long as the order hasn't gotten too far along in processing, we should be able to modify it for you. Hurry! Q: Why haven't I received an E-mail regarding my order? A: There are usually two reasons why you are not receiving E-mail notifications. You may have an outdated E-mail address on file, or you may have a spam blocker filtering out E-mail from our system. Make sure to keep your user information current by updating your E-mail address. Also, try turning off any spam blockers that may be preventing our messages from getting to you. back to store » Please see our our Privacy Policy and Terms of Use for more information.